Last Updated: September 2026
At Divine Consultants SMC Pvt Ltd (“Divine Consultants”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you when you use our website, contact us, or use our education consultancy and application services.
By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Divine Consultants
Divine Consultants provides international education consultancy and related student support services, including assistance with:
- University and program selection
- Admission applications
- Scholarship applications
- Student documentation
- Application processing
- Admission and pre-admission procedures
- Visa documentation guidance
- Pre-departure guidance
- Communication with universities and relevant institutions
- Other education-related consultancy services
Our services may involve communicating with universities, educational institutions, authorized representatives, service providers, and other parties where necessary to process a student’s application or provide requested services.
2. Information We Collect
Depending on the services you request, we may collect information such as:
Personal Information
- Full name
- Date of birth
- Nationality
- Gender, where required by an application
- Country and city of residence
- Email address
- Telephone/mobile number
- WhatsApp contact details
- Preferred method of communication
Academic Information
When you request admission or academic assistance, we may collect information such as:
- Previous educational qualifications
- Academic transcripts
- Grades and examination results
- Intended program or field of study
- Academic certificates
- English/Chinese language qualifications
- Entrance examination information
- CV/resume
- Study plans or personal statements
- Research proposals for postgraduate applications
- Other information required by a university or scholarship program
Application & Supporting Documents
Where necessary for an application, you may provide documents such as:
- Passport information
- Photographs
- Educational certificates
- Academic transcripts
- Recommendation letters
- Medical examination documents
- Police clearance or similar documents where required
- University application forms
- Scholarship-related documents
- Other documents specifically required by the relevant institution
Please only provide documents and information that are reasonably necessary for the service you are requesting.
Communication Information
We may retain information contained in communications with us, including enquiries submitted through:
- Our website
- Telephone
- Social media
- Online forms
- Other communication channels used by Divine Consultants
3. How We Collect Information
We may collect information when you:
- Submit an enquiry through our website
- Complete an application or lead form
- Contact us by email, telephone or WhatsApp
- Request university or program information
- Apply for admission through us
- Request scholarship assistance
- Submit documents for application processing
- Communicate with our staff or representatives
- Subscribe to communications or updates
- Interact with our website
We may also receive information from a university or other institution when this is necessary to process an application or provide services you have requested.
4. How We Use Your Information
We may use your information for legitimate business and service-related purposes, including:
- Responding to your enquiries
- Assessing your academic profile
- Helping identify suitable universities and programs
- Preparing and submitting applications
- Communicating with universities
- Processing admission applications
- Processing scholarship applications
- Preparing or checking application documentation
- Communicating application updates
- Providing visa-documentation guidance
- Providing pre-departure or student support
- Processing payments and related administrative matters
- Maintaining application and business records
- Improving our services and website
- Preventing fraud, misuse or unauthorized activity
- Meeting applicable legal or regulatory requirements
We may also use your contact information to send service-related communications concerning an application or enquiry.
Where legally required, we will obtain appropriate consent before using your information for direct marketing communications.
5. University and Third-Party Sharing
Applying to a university may require us to provide relevant information and documents to the university or other institutions involved in the application process.
For example, we may share relevant information with:
- Universities and colleges
- University admissions offices
- Scholarship authorities or administrators
- Government or immigration authorities where required
- Authorized application platforms
- Service providers assisting with application processing
- Payment or financial service providers where necessary
- Professional advisers where reasonably necessary
- Other parties where disclosure is required by law
We aim to share only information that is reasonably necessary for the relevant purpose.
By requesting application or admission assistance, you understand that sharing relevant information with the appropriate university or institution may be necessary to process your application.
6. WhatsApp and Other Communication Platforms
We may communicate with prospective and current students through WhatsApp, email, telephone, social media or other communication platforms.
When you communicate with us through a third-party platform such as WhatsApp, your use of that platform is also subject to the platform’s own privacy policy and terms.
We do not control how independent third-party platforms collect, store or process information.
Please avoid sending unnecessary sensitive information through ordinary messaging channels.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Ensure the website functions properly
- Remember certain preferences
- Understand how visitors use our website
- Measure website performance
- Improve user experience
- Analyze traffic and engagement
- Support marketing and advertising activities where applicable
We may use third-party analytics or advertising technologies, such as analytics services, advertising platforms or other website tools.
Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.
You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Marketing Communications
If you provide your contact information, we may contact you regarding:
- University admissions
- New programs
- Intakes
- Scholarships
- Application deadlines
- Education-related events
- Webinars
- Consultancy services
- Other relevant education opportunities
Where required by applicable law, we will obtain consent before sending marketing communications.
You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.
Please note that even if you opt out of marketing communications, we may still contact you regarding an existing application, transaction, enquiry or service.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing applications
- Providing requested services
- Maintaining business and application records
- Resolving disputes
- Meeting contractual obligations
- Complying with legal, accounting or regulatory requirements
The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.
10. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, online communication system or method of electronic storage can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary confidential or sensitive information through unsecured communication channels.
11. International Data Transfers
Because Divine Consultants assists students with international education, your information may need to be transferred to or accessed by universities, institutions, service providers or other parties located in countries other than your country of residence.
For example, information may be shared with a university in China when necessary to process your application.
Where applicable, we will take reasonable steps to ensure that international transfers are handled in accordance with applicable privacy and data-protection requirements.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your data is being used
- Request a copy of certain personal information in a portable format where applicable
These rights are subject to applicable laws and may not apply in every circumstance.
To exercise a privacy right, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.
13. Information About Children and Students Under 18
Some of our services may be used by students who are under the age of 18.
Where applicable, we may require appropriate involvement or authorization from a parent, legal guardian or other authorized person before processing certain information or providing particular services.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation.
14. Third-Party Websites
Our website may contain links to third-party websites, including university websites, government websites, social media platforms and other external services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Payments
Where payments are made for our services, relevant transaction information may be processed by the applicable payment provider, bank or financial institution.
We may retain appropriate payment records for accounting, administrative, legal and business purposes.
Divine Consultants does not need your full payment-card number, card security code or online banking password to provide ordinary consultancy services. Please do not send such information to us through email, WhatsApp or website forms.
16. Refunds and Payments
Payments for consultancy, application processing or other services may be subject to specific terms communicated to you before or at the time of payment.
University application fees, admission fees, deposits, tuition fees and other amounts paid to a university or third party may be governed by that institution’s own refund and cancellation policies.
Where Divine Consultants receives a payment directly for its own services, any applicable refund conditions will be communicated through the relevant service terms, invoice, agreement or written communication.
Payment does not automatically guarantee admission, scholarship approval, visa issuance or any particular university outcome.
University decisions, scholarship decisions and visa decisions are made by the relevant authorities or institutions.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our website
- Changes in technology
- Changes in applicable laws or regulations
- Changes in our data-processing practices
When we update this policy, we will revise the “Last Updated” date at the top of the page.
We encourage visitors to review this page periodically.
18. Contact Us About Privacy
If you have questions about this Privacy Policy, want to request access to your information, or wish to exercise an applicable privacy right, please contact us.
Divine Consultants SMC Pvt Ltd
Head Office: Harbin, China
Website: www.divineconsults.com
Email: divineconsults.edu@gmail.com
For privacy-related requests, please include enough information for us to understand your request and, where necessary, verify your identity.
19. Important Disclaimer
Divine Consultants provides education consultancy and application-support services. We do not control the admission, scholarship, visa or immigration decisions of universities, scholarship authorities, embassies, consulates or government authorities.
Admission requirements, tuition fees, scholarships, visa requirements, university policies and other conditions may change without prior notice.
Students are responsible for providing accurate and authentic information and documents.
We encourage students to verify important information with the relevant university or government authority before making significant decisions or payments.
20. Acceptance of This Privacy Policy
By using our website or voluntarily providing personal information to Divine Consultants, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires specific consent for a particular processing activity, we will seek that consent separately.
Last Updated: September 2026
© Divine Consultants SMC Pvt Ltd. All Rights Reserved.